Positive Behaviour Support
We work with participants, families, support teams, and providers to understand behaviours of concern, reduce restrictive practices, and build everyday strategies that improve quality of life.
NDIS registered provider
Evidence-based and person-centred
Support for families, teams, and providers
Sunshine Coast and wider Queensland
Understanding PBS
PBS is an evidence-based approach that focuses on understanding the function of behaviour and improving quality of life — not just stopping behaviours that cause concern. It is recognised under the NDIS Quality and Safeguards Commission framework and guided by the UN Convention on the Rights of Persons with Disabilities.
What PBS is not
What PBS is
How PBS is built
Positive Behaviour Support is not a single strategy. It is a layered system built from the ground up, always starting with what matters most to the person.
Foundation
Everything begins here. Before we think about behaviour, we ask what a good life looks like for this person. We consider relationships, activities, communication, choice, safety, dignity, and the environments that help them thrive.
Proactive
Once we understand the person's needs, we build toward them constructively. We teach useful skills, strengthen relationships, adjust the environment, and create supports that make everyday success more likely.
Reactive
Reactive strategies exist to keep everyone safe during moments of escalation. They are not the main focus. They should always use the least restrictive approach possible and feed learning back into the proactive plan.
Good PBS does not start by asking how to stop a behaviour. It starts by asking four practical questions:
Where do they want to go?
Goals, values, participation, and quality of life.
Where are they now?
Current skills, environment, strengths, and unmet needs.
How will they get there?
Teaching, support strategies, and environmental change.
What maintains progress?
Meaningful outcomes, consistency, reinforcement, and review.
This is the constructional logic of PBS. We are not only trying to reduce behaviour of concern. We are building a better, safer, and more sustainable way for the person to get their needs met.
Understanding behaviour
Before developing any plan, we assess what is driving the behaviour. The ABC model helps us understand what happens before, during, and after.
What this tells us
Function: Escape from an overwhelming task.
Our response: modify the environment, build tolerance gradually, offer choice and control.
Our process
Our process is collaborative, practical, and aligned with the NDIS Positive Behaviour Support Capability Framework.
Goals + Vision
Functional Assessment + Ecological Analysis
Build the Plan
Monitor / Review / Celebrate / Rebuild
Goals + Vision
Functional Assessment + Ecological Analysis
Build the Plan
Monitor / Review / Celebrate / Rebuild
This is an ongoing, collaborative cycle — not a one-time process.
Who we work with
PBS works across the whole support system – behaviour occurs in relationships and environments, so change happens there too.
Participants & families
We work directly with the person at the centre of the plan – and with the people who know them best. Families are essential partners, not bystanders.
Support workers & teams
Support workers are on the front line every day. They need clear, practical strategies they can actually use – not just a document to file away.
Providers & coordinators
We work alongside support coordinators, service providers, and allied health teams to ensure the PBS plan fits within the broader support network.
In practice
A young person is experiencing distress during transitions. We identify that unpredictability is the issue, introduce visual supports and warnings, teach a way to request a break, and coach the team to respond consistently.
The behaviour reduces because the environment now meets the person's need for predictability. No punishment. No restrictive practice.
Our approach
Many families and providers have worked with approaches that fell short. Here is how we do things differently.
What people often experience elsewhere
What we do differently
01
Every person has the right to dignity, self-determination, and community participation. The UN Convention on the Rights of Persons with Disabilities guides every decision.
02
Reducing a behaviour is not success on its own. Success means more choice, more community access, and more of what the person finds meaningful.
03
No one-size-fits-all plans. Every strategy is built with the individual, their communication style, sensory needs, and goals in mind — and the team around them.
NDIS aligned
PBS may be funded through Improved Daily Living in an NDIS plan, depending on the participant's goals and supports. Our services are fully aligned with the NDIS Positive Behaviour Support Capability Framework.
Common questions
PBS is for anyone whose behaviour is causing concern or limiting quality of life — this includes people with acquired brain injury, mental health conditions, dementia, and other circumstances. The principles apply wherever behaviour and environment interact.
Assessment typically takes 4 to 8 weeks. Plans are then implemented and reviewed regularly. PBS is an ongoing process of learning and adjusting — not a short-term intervention.
Safety comes first in every plan. We include crisis management strategies for immediate risks, while working on the proactive changes that reduce the likelihood of crisis over time.
Yes — a plan only works when the people implementing it are confident and supported. We provide tailored training and ongoing coaching for support workers, families, and carers.
Yes — reducing and eliminating restrictive practices is central to PBS. Every behaviour support plan includes a clear strategy for reducing restrictions over time, with safety and dignity at the front.
Get in touch
Whether you are seeking support for a participant, guidance for a team, or training for a service, we can help you work out the next step.
Phone
0468 473 180Service area
Sunshine Coast and wider Queensland